Returns & Exchanges

We want you to be completely satisfied with your Solos smartglasses experience. If you are not happy with your purchase, you may return your items within 30 days of delivery for a full refund or exchange.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to start the return or exchange process.

2

Package Your Device

Place your Solos smartglasses, charging cables, and accessories back into their original packaging to ensure they are protected during transit.

3

Attach the Shipping Label

Print the prepaid shipping label provided via email and securely attach it to the outside of your return parcel.

4

Receive Your Refund

Once our technicians inspect the hardware, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing